ACCESS CONTROL
Clear roles. Separated responsibilities.
No participant can unilaterally control the other party's funds.
Visitor
No account required
- Learn how escrow works
- Review fees and services
- Access help and policies
- Understand dispute procedures
Verified user
After account and identity verification
- Create and manage deals
- Fund, deliver, and approve work
- Message and attach files
- Open disputes and submit evidence
- Manage withdrawals and bank details
- Download receipts and reports
Platform administrator
Operations and mediation teams
- Monitor volume, fees, and resolution rates
- Manage users and verification reviews
- Mediate disputes and record decisions
- Configure fees and operating limits
- Review complete audit logs
Permission matrix
| Action | Visitor | Verified user | Administrator |
|---|---|---|---|
| View public information | |||
| Create and fund a deal | — | — | |
| Confirm delivery or receipt | — | — | |
| Open a dispute | — | — | |
| Issue mediation decisions | — | — | |
| Configure revenue settings | — | — | |
| Access audit records | — | — |