Terms of service
Plain-language summary of the rules that apply to every Insight deal.
1. About these terms
These terms govern your use of the Insight escrow service. By creating an account or joining a deal you agree to them. If you use Insight on behalf of a company, you confirm you are authorised to bind it.
2. Accounts and verification
You must provide accurate information and keep your login credentials private. Insight may request identity or business documents before allowing you to fund, release or receive funds, and may limit an account until verification is complete.
3. How a deal works
A deal records the value, the description of what is delivered, who pays the escrow fee, the inspection period, and the delivery date. Both parties must accept the terms before funding. Once funded, neither party can move the money alone.
4. Funding, release and refunds
Funds are released to the seller when the buyer accepts delivery, when the agreed inspection period ends without action, or under a dispute decision. Refunds, whole or partial, are recorded against the deal with the reason.
5. Fees
The escrow fee is shown before the deal is funded and is charged to the party agreed in the deal. Currency conversion, where used, includes a margin shown in the final amount. Arbitration fees are charged separately as described in the dispute policy.
6. Prohibited use
Insight may not be used for illegal goods or services, sanctioned parties, money laundering, fraud, or any transaction we reasonably believe carries unacceptable risk. We may suspend a deal or an account for these reasons.
7. Disputes
Disputes are handled under the published dispute and refund policy. Insight reviews a case with the evidence supplied by both parties and may escalate it to an independent arbitrator.
8. Liability
Insight is a neutral holder of funds. We are not a party to the underlying commercial agreement, do not guarantee the quality of goods or services, and our liability is limited to the value of the funds held in the affected deal.
9. Changes and termination
We may update these terms and will notify account holders of material changes. You may close your account when you have no open deals.
10. Contact
For questions about these terms, use the note box on any deal or the contact details published on the Insight website.