FAQ
Frequently asked questions
Short answers about payments, currencies, fees and disputes.
Who holds my money?
A licensed payment provider. Insight tells it when to release or refund, based on the agreed terms.
Which currencies are supported?
Saudi riyal, UAE dirham, Bahraini dinar, Qatari riyal, Kuwaiti dinar and Omani rial, plus USD, EUR and GBP.
How are fees charged?
A percentage of the deal value with a minimum and a cap, plus VAT on the fee. Choose whether the buyer, the seller, or both pay it.
How long is the inspection period?
Agreed per deal, usually 2–7 days. If no dispute is opened in time, the funds release automatically (unless auto-release is off).
Can I cancel?
Before payment: yes, instantly. After payment but before shipping: under the agreed cancellation terms. After shipping or during a dispute: no.
What happens in a dispute?
The funds are frozen, the other side has 48 hours to respond, both add evidence within 72 hours, and Insight decides within 7 days.